Consumers not yet comfortable with agentic AI for payments
The majority of shoppers remain wary of trusting AI to autonomously transact on their behalf, with payments now the key friction point preventing true end-to-end agentic commerce. That according to research of 1,000 shoppers conducted by the RetailTechnology Show (RTS), which revealed that two fifths (38%) have already used AI agents within product discovery, leveraging the technology […]
FRAUD PREVENTION MONTH: A New Battlefield: Tackling first-party fraud, returns abuse and chargeback manipulation
For pure-play e-commerce retailers, we are increasingly shifting beyond stolen cards and into more complex, margin-eroding behaviours: first-party fraud, returns abuse and chargeback manipulation. These attacks are harder to detect because they often come from ‘legitimate’ customers: or at least accounts that look legitimate on the surface… First-party fraud is growing fastest Unlike traditional fraud, […]
FRAUD PREVENTION MONTH: From Rules to Intelligence — How solutions are evolving for omnichannel retailers
For omnichannel retailers, fraud prevention in 2026 is no longer centred on static rules at the point of payment. As customer journeys stretch across apps, stores, marketplaces and click-and-collect, fraud has become more distributed — and traditional rule-based engines are struggling to keep up… The most significant shift is toward intelligent, adaptive fraud prevention platforms […]