Reducing Chargeback Ratios: How to prevent, resolve and learn from disputes
A chargeback can appear to be a payments problem. A customer disputes a transaction, the issuing bank initiates a chargeback and the merchant must decide whether to accept the loss or challenge the claim. But the reason for that dispute may have emerged much earlier. A customer might not recognise the name on their bank […]
November 2026 is Biometrics Month on Fraud Prevention Briefing – Make sure your solutions are part of the story!
Each month on Fraud Prevention Briefing we’re shining the spotlight on a different part of the market – and in November we’ll be focusing on Biometrics. It’s all part of our ‘Recommended’ editorial feature, designed to help industry buyers find the best products and services available today. So, if you specialise in Biometrics and would like to be […]
Chargeback Management Solutions: What fraud prevention teams should compare
A chargeback may appear to begin when a customer disputes a card transaction. For the merchant, however, the circumstances that created it may have begun considerably earlier. A fraudulent customer might have used stolen payment credentials. A legitimate customer may not recognise the merchant name appearing on their statement. An order may have arrived late, […]
October 2026 is Chargebacks Month on Fraud Prevention Briefing – Make sure your solutions are part of the story!
Each month on Fraud Prevention Briefing we’re shining the spotlight on a different part of the market – and in October we’ll be focusing on Chargebacks. It’s all part of our ‘Recommended’ editorial feature, designed to help industry buyers find the best products and services available today. So, if you specialise in combatting Chargeback fraud and would like […]
WEBINAR: Unlock your revenue potential – Strategic chargeback management for EMEA payment leaders
Equip yourself with essential tools to safeguard profits from first-party fraud. About this webinar As chargebacks are projected to reach $165 billion by the end of 2024, ecommerce payments professionals are facing an unprecedented challenge—yet most are leaving 40% or more of disputes uncontested, leading to substantial revenue losses. This webinar will dive into the […]
How AI Chargeback Prevention Stops Disputes Earlier
Chargebacks have traditionally been treated as an unavoidable cost of doing business, a by-product of fraud, customer disputes, or payment errors that merchants simply react to after the fact. As transaction volumes rise and fraud tactics become more sophisticated, however, this reactive model is proving unsustainable. AI chargeback prevention is changing that by combining behavioural analytics, device […]
How to Tackle Friendly Fraud and Chargeback Fraud
Retailers have mostly battled friendly fraud and chargeback fraud as a by-product of card payments. Traditionally, disputes stemmed from stolen cards, account compromise or unauthorised transactions. But the landscape is shifting. A growing proportion of chargebacks now come from friendly fraud, a form of first-party misuse where legitimate customers dispute valid purchases, either by mistake or deliberately. This […]
October 2025 is Chargebacks Month on Fraud Prevention Briefing – Here’s how to get involved!
Each month on Fraud Prevention Briefing we’re shining the spotlight on a different part of the market – and in October we’ll be focusing on Chargebacks. It’s all part of our ‘Recommended’ editorial feature, designed to help industry buyers find the best products and services available today. So, if you specialise in Chargeback solutions and would like to […]
FRAUD DETECTION TOOLS MONTH: Tackling rising abuse in returns, chargebacks and first-party fraud
As e-commerce continues to grow, so too does a troubling trend: the surge in post-purchase fraud. From inflated return volumes and false ‘item not received’ claims to first-party chargeback abuse, fulfilment-related fraud has become a major concern for retail fraud teams attending the eCommerce Forum and Smarter Payments Summit. These tactics not only erode margins […]
FIS, Verifi and Riskified to lead chargeback management market in 2025
A study from Juniper Research has revealed which chargeback management providers will lead the global market in 2025. The Competitor Leaderboard ranked the top 15 chargeback management platforms across several criteria, including the extent to which each vendor covers prevention and dispute management, how well industry verticals are served, and future business prospects. The top five […]